Explain The Oci Sla And Support Model
Explain The Oci SLA and Support Model
Introduction
Oracle Cloud Infrastructure (OCI) is a cloud platform for enterprise customers. It provides a reliable, secure, and high-performance cloud computing environment for customers to build, deploy, and manage applications. OCI comes with a Service Level Agreement (SLA) and a Support Model to ensure that customers get the best performance and support when using the platform. In this article, we'll explain the OCI SLA and Support Model in detail.
OCI SLA
The Oracle Cloud Infrastructure SLA guarantees that customers will receive a minimum level of service. The SLA is structured in such a way that customers are guaranteed a certain level of availability and performance. The SLA states that customers will receive a minimum of 99.99% uptime and a maximum of 0.001% downtime over a certain period of time. If the SLA is not met, customers are eligible for service credits.
Support Model
The Oracle Cloud Infrastructure Support Model provides customers with a comprehensive range of support services for the platform. Customers can take advantage of a variety of support services, including: 24/7 technical support, access to a knowledge base, product documentation, and access to a customer service team. The Support Model also provides customers with access to the Oracle Support Cloud and the Oracle Support Forums.
Conclusion
The Oracle Cloud Infrastructure SLA and Support Model provide customers with a reliable and secure cloud computing environment. The SLA guarantees a certain level of availability and performance, while the Support Model provides customers with access to a wide range of support services. With the OCI SLA and Support Model, customers can be sure that their applications and data are safe and secure on the Oracle Cloud Infrastructure.
