Oci Sla And Support Model
Monday, July 31, 2023
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OCI SLA and Support Model
What is OCI SLA and Support Model?
Oracle Cloud Infrastructure (OCI) Service Level Agreement (SLA) and Support Model is designed to provide customers with the highest level of service and support. OCI provides a wide range of services to its users, from basic compute and storage services to advanced Artificial Intelligence and Machine Learning services. The OCI SLA and Support Model provides customers with a range of options for service availability, support, and uptime. The OCI SLA and Support Model is designed to ensure that customers have the best experience possible when using Oracle Cloud Infrastructure services.
What types of Service Level Agreements does OCI Offer?
OCI offers a range of Service Level Agreements (SLA) to ensure that customers receive the highest level of service. The most common SLA offered by OCI is the “Silver” SLA. The Silver SLA offers customers a 99.95% uptime guarantee, with a minimum of four hours of scheduled maintenance per month. The Silver SLA also provides customers with a response time of two hours or less for critical issues. The Gold SLA provides customers with a 99.99% uptime guarantee, with a minimum of eight hours of scheduled maintenance per month. The Gold SLA also provides customers with a response time of one hour or less for critical issues.
What types of support does OCI Offer?
OCI provides a wide range of support options for customers. The most comprehensive support option is the “Gold” Support Model. The Gold Support Model provides customers with 24/7 access to a team of experienced support engineers. The Gold Support Model also provides customers with access to a knowledge base, online forums, and other self-help resources. The Silver Support Model provides customers with access to a team of experienced support engineers during regular business hours. The Bronze Support Model provides customers with access to a team of experienced support engineers during business hours.
Does OCI Offer Additional Services?
In addition to the SLA and Support Model, OCI offers a range of additional services to its customers. These services include cloud security, data protection, and disaster recovery. OCI also offers a range of managed services, such as database administration, application development, and DevOps services. All of these services are designed to help customers get the most out of their Oracle Cloud Infrastructure experience.
What are the benefits of OCI SLA and Support Model?
The OCI SLA and Support Model provides customers with a range of benefits. The most significant benefit is the assurance that customers will receive the highest level of service and support. The SLA and Support Model also provides customers with access to a team of experienced support engineers who are available 24/7. Additionally, the SLA and Support Model provides customers with a range of additional services, such as cloud security, data protection, and disaster recovery. The SLA and Support Model also helps customers maximize their Oracle Cloud Infrastructure experience by providing access to managed services, such as database administration, application development, and DevOps services.
Conclusion
Oracle Cloud Infrastructure (OCI) Service Level Agreement (SLA) and Support Model is designed to provide customers with the highest level of service and support. The OCI SLA and Support Model is designed to ensure that customers have the best experience possible when using Oracle Cloud Infrastructure services. The SLA and Support Model provides customers with a range of options for service availability, support, and uptime. The SLA and Support Model also provides customers with access to a team of experienced support engineers who are available 24/7. Additionally, the SLA and Support Model provides customers with a range of additional services, such as cloud security, data protection, and disaster recovery.
